We Never Leave You Wondering…
We Keep You Constantly Updated with Photos, Phone Calls, Emails, & More.
It’s sad but true: customer service in this country is actually getting worse. According to one report, 56% of those surveyed said they got ABSOLUTELY NOTHING to help resolve their problem… not even an apology.
We just can’t fit that into our thought process. Clients are the absolute lifeblood of any business… take care of them, and they’ll take care of you. That’s why we always choose people over profits, excellence over expediency, and why we are committed to 100% customer service and satisfaction.
To make that happen, we are in constant communication with our clients. You never have to guess what we’re doing or what the status of your project is. You never have to wonder or worry about when we are going to show up.
When you work with us…
• You won’t get pressured when we meet with you; we will listen to what you have to say and have a real, open conversation with you about your needs.
• No matter whose hand it is in, there is always someone 100% responsible for your project where it sits. Since this is our policy, you won’t ever have to play the pass the buck game with us. Never a week goes by without us getting in touch with you, so you know the exact status of your project.
• If you call in and request information, we will call you back within 24 hours; we have dedicated staff to handle your file through every step of the process
• You will have direct access to the owner whenever needed
• You will be treated with respect and gratitude every time you talk with us
It may be more communication than most contractors provide, but we think it is the best way to do business.
If we sound like a company that you would like to do business with, we invite you to contact us, we’d be honored to meet you.